Helpdesk Operative Nottingham

Referenciaszám:26

Kelt: 16 január 2019

Határidő: 23 február 2019

Helyszín: Nottingham

Helyszín: Gleeds

Disciplines: Facilities Management

Be part of our growing, successful team. Gleeds Facilities Management are recruiting for a Helpdesk Operative to be based at our office at Wilford in Nottingham.

The working hours are full-time, Monday to Friday, 9am -5.30pm

Gleeds is a multi-disciplinary consultancy specialising in provision of professional services to the Construction and Property industries.

The Gleeds helpdesk team are a key part of our Facilities Management services, and provides an essential single point of contact ensuring a prompt and efficient service, in terms of initial telephone response, accurate recording of requests and delivery of contracted reactive works for a portfolio of in excess of 6300 properties across the country.

Responsibilities:

- Act as the first point of contact on the helpdesk, managing each call through to a satisfactory resolution to deliver a high degree of customer, client and supplier satisfaction.

- To respond quickly and efficiently to incoming telephone calls & email communications.

- To accurately record details of the initial call, including caller details, reported issue, SLA`s and issue work orders to contractors via an in-house Database system.

- You will chase contractors, property managers, and client representatives in relation to quotes and orders.

- To work within and to, processes and procedures supporting the successful running of the account, and assist in on-going development.

- To liaise pro-actively with all stakeholders, including client`s own end users.

- Develop productive working relationships with client, key customers and suppliers.

- Working to achieve personal and team KPIs

- Dealing with escalations and complaints

- Advising customers of repairing responsibilities

- Support other areas of the account during periods of high work load, holidays and sickness.

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